100% refund if you cancel the booking before 30 days from the check-in date. The booking amount will not be refunded in case of cancellation less than 30 days from the booking date.
The Management has the sole discretion to take an advance from guest at the resort, depending on duration of stay. Bill must be settled on presentation. Personal cheques are not accepted. Settlement of food and other expenses to be paid in cash only.
Check in time 12 p.m. & check out time is 11 a.m. If you wish to extend your stay or need a late check out, please contact the front office manager.
Guests are particularly requested to lock door of their room when going out or when going to bed. The management will not be responsible in any manner for the loss of goods not entrusted to the management or for the damage thereof whether due to neglect of hotel staff or agents or any other cause whatsoever including theft or pilferage.
Storing of raw or exposed, explosives or any other articles of a combustible or a hazardous nature in the residential room in the hotels premises is strictly prohibited.
Please refrain from using electrical appliances such as heaters, cooking appliances of irons that could cause a fire.
The guest will be responsible for any loss or damage to the hotel property (linen, furniture, fixtures etc.) caused by themselves, their friends or any person for when they are responsible. Misusing linens and towels, causing permanent stains will be chargeable.
Dogs or any other pets are not allowed into the hotel premises.
Wi/Fi & Cable TV may be available depending on the service provider. WiFI is not available at Poobong.
Only in house guests are allowed in the rooms, strictly no outsider. Outsider allow in dinning hall, restaurant, book library, garden area.
The management reserves for itself the absolute right of admission of any person into the hotel premises of to request any guest to vacate the same when asked to do so. In case of defaults, the management will be entitled to remove the luggage and belongings of the guest concerned from the room occupied by the guest.
The guests are requested to observe the government Rules and Regulations that may be enforced from time to time in respect to Registration Alcoholic drinks fire arms etc.
The front desk can help you with sightseeing and Tours.
For laundry service contact front desk.
1. Breakfast served at café between 07.30 a.m. to 09.00 a.m.
2. Drinking water bottle on arrival (Purchase additional requirement)
3. Tea / Coffee / Milk / Sugar sachets on arrival (Purchase additional requirement in dinning hall)
Breakfast is complimentary. Other meals are chargeable at the rate of Rs, 500/- per person. The rates can vary slightly at different seasons. There are set menu options for the day. Since this is little far away from the town guests are requested to inform their meal requirements well in advance. Our staffs live far away in the villages; hence guests are requested to take early dinner (around 8 PM) if they want their food served hot.
When rooms are available we are happy to upgrade you at a nominal additional cost.
For Toto / car requirement please contact the reception, to ensure your safe & prompt travel we suggest you book prepaid Toto or car at the reception.
We have small collection of books for you near the reception.
The above rules have been laid down to ensure a comfortable stay for all our guests. The management reserves the right to add, alter or amend any of the above terms & conditions at any time without notice.
Electricity provider our local distribution network operator (West Bengal State Electricity Distribution Company) Cut of Electricity Distribution generator / DG backup is available.
Please bring your voter ID card and Aadhar Card with you while check in.
This is a plastic free zone. Please do not litter with plastics or any other garbage in the lawn or the common area. Please share our concern about the environment and help conserve water & electricity.
Please deposit the key at the front desk before checking out.
Have a very pleasant and memorable stay
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